Author Archives: Special to BetterSMB

Companies use chat bots to cut costs

chatbot-ibmchatbot-feat

Decades ago, the origins of the chat bot began with phone trees. Customers would call in, select the options that were appropriate to their needs, and be routed to someone trained to help with their specific problems. This has only ...

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These tools can help you improve your company’s website

Hotjar’s heat map feature can isolate where users are pointing their mice and clicking on upon visiting your website.

While Hotjar enjoys its status as top dog in this field, there are a considerable number of other tools you can look into that can pick up where Hotjar falls short, especially where feedback analysis and reporting are concerned:

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These tools and tips could boost computer security at your business

Malwarebytes.

With hacks, data breaches, and intellectual property theft both on the rise – and achieving levels almost never previously dreamt of before – it’s a good idea to look into what your business can do to keep its information secure.

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3 reasons why Windows 7’s end-of-life needs to matter

KONSKIE, POLAND - June 21, 2019: Intel Core i3 and Windows 7 sticker on laptop, closeup (Piter2020 / Depositphotos.com)

Windows 7 is going end-of-life in January 2020, yet you may not feel a sense of urgency to take any action right now. It can be easy to tell yourself, “we’ll just upgrade at the beginning of quarter 1 2020,” ...

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Loans can be a tool for small business growth

Rachel Estapa

Over the past several weeks, I’ve been getting  phone calls asking if I’d like to consider a business loan up to $250,000. Because, of course, you’re going to take on a loan of a quarter million dollars, plus interest, to ...

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5 things leaders can learn from stand-up comedians

(fizkes / Depositphotos.com)

Editor’s Note: This blog post is by Andrew Tarvin, CEO of Humor That Works, a consultancy for human effectiveness. As you can imagine, stand-up comedy can make you a better presenter. After all, it’s one of the hardest forms of ...

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Avoid these 4 mistakes when apologizing

(nito103 / Depositphotos.com)

Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenge your pride and ego. They are an open admission of failure and ...

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In response to the #MeToo movement, executives and managers report changes in behavior

Nearly a third of 1,034 executives said they have changed their behaviors to a “moderate, great or very great extent” to avoid behavior that could be perceived as sexual harassment, according to recent research from the Society for Human Resource Management. About a quarter of 1,022 managers said they have changed their behaviors, according to the same research about the impact of the #MeToo movement.

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Employers not rushing to raise wages

Abstract winter background - frozen water, ice on glass, bright sunlight

Editor’s Note: This article has been corrected. Some references to Mary Ann Sardone used an incorrect name in an earlier version of this story. The unknown new territory presented to corporations and their budgets by the Tax Cuts and Jobs Act of ...

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The culture revolution: Bracing for the third wave

pic-kevin-kennemer-2019

American businesses are experiencing a cultural tsunami that is radically changing the business and employee experience landscapes. It will lead to the cleansing of organizations that fail to prepare for the tsunami. Two waves have already hit the workplace with ...

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10 ways to give your workplace a millennial-friendly makeover in 2019

(SergeyNivens / DepositPhotos.com)

By the year 2025, millennials will make up approximately 75 percent of the workforce, which amounts to three out of every four workers. If you’re a business owner or human resources professional, you know exactly how important these numbers are. ...

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Five cloud-based employee timekeeping tools

It’s easy to create an employee roster in Deputy.

No matter what your business is, if the law says you have to pay employees an hourly wage, you’re going to need to keep accurate track of the time they spend at work. It’s just that simple. And not simply ...

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