Decades ago, the origins of the chat bot began with phone trees. Customers would call in, select the options that were appropriate to their needs, and be routed to someone trained to help with their specific problems. This has only ...
Read More »These tools can help you improve your company’s website
While Hotjar enjoys its status as top dog in this field, there are a considerable number of other tools you can look into that can pick up where Hotjar falls short, especially where feedback analysis and reporting are concerned:
Read More »These tools and tips could boost computer security at your business
With hacks, data breaches, and intellectual property theft both on the rise – and achieving levels almost never previously dreamt of before – it’s a good idea to look into what your business can do to keep its information secure.
Read More »3 reasons why Windows 7’s end-of-life needs to matter
Windows 7 is going end-of-life in January 2020, yet you may not feel a sense of urgency to take any action right now. It can be easy to tell yourself, “we’ll just upgrade at the beginning of quarter 1 2020,” ...
Read More »How is AI going to help small businesses?
What do SMBs need to know about AI that will allow them to succeed at this technology?
Tagged with: artificial intelligence
Read More »Crowdfunding could take the place of a bank loan for some businesses
Internet-based crowdfunding has changed the landscape for startup businesses. What was once seen as either an online basis of donations, an electronic “tip jar,” or a means of throwing a few dollars at a silly Internet stunt has become a ...
Tagged with: crowdfunding
Read More »Loans can be a tool for small business growth
Over the past several weeks, I’ve been getting phone calls asking if I’d like to consider a business loan up to $250,000. Because, of course, you’re going to take on a loan of a quarter million dollars, plus interest, to ...
Tagged with: lending small business
Read More »5 things leaders can learn from stand-up comedians
Editor’s Note: This blog post is by Andrew Tarvin, CEO of Humor That Works, a consultancy for human effectiveness. As you can imagine, stand-up comedy can make you a better presenter. After all, it’s one of the hardest forms of ...
Tagged with: comedy
Read More »Avoid these 4 mistakes when apologizing
Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenge your pride and ego. They are an open admission of failure and ...
Read More »In response to the #MeToo movement, executives and managers report changes in behavior
Nearly a third of 1,034 executives said they have changed their behaviors to a “moderate, great or very great extent” to avoid behavior that could be perceived as sexual harassment, according to recent research from the Society for Human Resource Management. About a quarter of 1,022 managers said they have changed their behaviors, according to the same research about the impact of the #MeToo movement.
Read More »Employers not rushing to raise wages
Editor’s Note: This article has been corrected. Some references to Mary Ann Sardone used an incorrect name in an earlier version of this story. The unknown new territory presented to corporations and their budgets by the Tax Cuts and Jobs Act of ...
Read More »The culture revolution: Bracing for the third wave
American businesses are experiencing a cultural tsunami that is radically changing the business and employee experience landscapes. It will lead to the cleansing of organizations that fail to prepare for the tsunami. Two waves have already hit the workplace with ...
Read More »10 ways to give your workplace a millennial-friendly makeover in 2019
By the year 2025, millennials will make up approximately 75 percent of the workforce, which amounts to three out of every four workers. If you’re a business owner or human resources professional, you know exactly how important these numbers are. ...
Read More »Five cloud-based employee timekeeping tools
No matter what your business is, if the law says you have to pay employees an hourly wage, you’re going to need to keep accurate track of the time they spend at work. It’s just that simple. And not simply ...
Read More »How to hire a great salesperson: Identify them by their traits, drive
Here are some specific characteristics that a great salesperson must possess.
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