BetterSMB Best practices for small and mid-size businesses

Decades ago, the origins of the chat bot began with phone trees. Customers would call in, select the options that were appropriate to their needs, and be routed to someone trained to help with their specific problems. This has only ...

While Hotjar enjoys its status as top dog in this field, there are a considerable number of other tools you can look into that can pick up where Hotjar falls short, especially where feedback analysis and reporting are concerned:

With hacks, data breaches, and intellectual property theft both on the rise – and achieving levels almost never previously dreamt of before – it’s a good idea to look into what your business can do to keep its information secure.

Windows 7 is going end-of-life in January 2020, yet you may not feel a sense of urgency to take any action right now. It can be easy to tell yourself, “we’ll just upgrade at the beginning of quarter 1 2020,” ...

What do SMBs need to know about AI that will allow them to succeed at this technology?

Tagged with: artificial intelligence

Internet-based crowdfunding has changed the landscape for startup businesses. What was once seen as either an online basis of donations, an electronic “tip jar,” or a means of throwing a few dollars at a silly Internet stunt has become a ...

Tagged with: crowdfunding

Over the past several weeks, I’ve been getting  phone calls asking if I’d like to consider a business loan up to $250,000. Because, of course, you’re going to take on a loan of a quarter million dollars, plus interest, to ...

Tagged with: lending small business

Editor’s Note: This blog post is by Andrew Tarvin, CEO of Humor That Works, a consultancy for human effectiveness. As you can imagine, stand-up comedy can make you a better presenter. After all, it’s one of the hardest forms of ...

Tagged with: comedy

Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenge your pride and ego. They are an open admission of failure and ...

Nearly a third of 1,034 executives said they have changed their behaviors to a “moderate, great or very great extent” to avoid behavior that could be perceived as sexual harassment, according to recent research from the Society for Human Resource Management. About a quarter of 1,022 managers said they have changed their behaviors, according to the same research about the impact of the #MeToo movement.

Editor’s Note: This article has been corrected. Some references to Mary Ann Sardone used an incorrect name in an earlier version of this story. The unknown new territory presented to corporations and their budgets by the Tax Cuts and Jobs Act of ...

American businesses are experiencing a cultural tsunami that is radically changing the business and employee experience landscapes. It will lead to the cleansing of organizations that fail to prepare for the tsunami. Two waves have already hit the workplace with ...

By the year 2025, millennials will make up approximately 75 percent of the workforce, which amounts to three out of every four workers. If you’re a business owner or human resources professional, you know exactly how important these numbers are. ...

No matter what your business is, if the law says you have to pay employees an hourly wage, you’re going to need to keep accurate track of the time they spend at work. It’s just that simple. And not simply ...

Here are some specific characteristics that a great salesperson must possess.