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Work from home “burnout”: What it is, how to manage it


Remote workers are allotted more flexibility to take breaks when they please because, for the most part, they are setting their own schedules – or at least have less rigid structures than they did while being in the office from 9 ...

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NY bakery leads the charge to hire workers others deem unemployable

Alvin Wilson works on the production line at Greyston Bakery in Yonkers Sept. 25, 2020. Wilson was hired as part of the open hiring practices at the bakery five years ago after being released from 12 and a half years in prison. Tania Savayan/The Journal News

Alvin Wilson started his first full-time job at age 60. He’d spent his youth dealing drugs and getting into trouble; he spent 12 years in prison. Now Wilson finally has a steady paycheck, his own place and has reconnected with his 33-year-old ...

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This restaurant’s revenue is better than last year: Here’s how owners can survive even in COVID-19 winter


In a year when thousands of restaurants have closed and many more are struggling to hang on, Bar Bombón in Philadelphia has been enjoying sales 5% to 10% above last year’s levels. It’s a far cry from March when the mayor said ...

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What is customer experience, and how can you improve it?


A customer-centric mindset appears to be one of the biggest differentiators between direct competitors in markets across the world. Businesses today rely on Customer Experience (CX) to attract, convert, and retain new customers and potentially boost ROI. But what is ...

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Google replaces G Suite with Google Workspace


On October 6th, 2020, Google officially announced to the world that G Suite is now Google Workspace. Everything we know about the world has changed in ways previously thought impossible. Google Workspace addresses the unique challenges presented by workplaces being ...

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Anticipating COVID vaccine, employers ponder best course


PROVIDENCE, RI — With several U.S. pharmaceutical companies now conducting large-scale COVID-19 vaccine trials, employment lawyers are beginning to field queries from their corporate clients on whether their employees should be required to take the vaccine once it becomes available. ...

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When doing the right thing is the wrong approach


NEW ORLEANS, LA — One of my favorite aspects of my career in the insurance industry is the ability to deliver a positive outcome to someone in the midst of a personally challenging situation. Whether it’s giving someone the means ...

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Let’s change the game in which ‘everybody knows that the dice are loaded’

(Tuahlensa /

In February 1988, Leonard Cohen released an album entitled “I’m Your Man.” As I read a piece published today in the Washington Post regarding millions of dollars that recently went to executives ahead of Chapter 11 filings, the first stanza ...

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David and Goliath: Why small business must reject fear to survive


I remember reading about David and Goliath as a child and wondering if such bravery was real. At the time, my world was vast and unexplored… the notion that the impossible could be made possible was motivating and energizing.As a ...

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Silence is golden: Business owners’ statements could harm livelihoods


Everyone has an opinion. But that doesn’t mean you have to let everyone know what it is, especially when it could lead to hurting your livelihood. In the midst of one of the most divisive political and social climates ever, ...

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To weather the COVID-19 drought, small businesses need to expand credit now


Right now, every small business owner needs every dollar they can get their hands on. Whether you currently need money or not, it’s time to improve your credit score and increase your credit limits. Let’s be realistic. COVID-19 didn’t magically disappear with warmer weather and infections are once again ...

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